Terms & Conditions

Terra Seoul offers handcrafted Korean ceramics and home decor items. Each piece is unique and may have slight variations in color, texture, and size due to the artisanal nature of our products. Photos on our website aim to represent products as accurately as possible, but slight variations are natural and expected.

• All prices are listed in USD unless otherwise specified

• We accept major credit cards, PayPal, and other secure payment methods

• Orders are confirmed via email upon successful payment

• Prices are subject to change without notice

• All sales are final unless products arrive damaged

• We offer all-inclusive international shipping with no hidden fees

• Each order includes tracking information and professional packaging

• Standard delivery times range from 7-15 business days depending on location

• For complete shipping details, processing times, and delivery estimates, please visit our Shipping Policy page

Each ceramic piece is crafted to be both beautiful and functional. While our products are dishwasher safe, we recommend the following care practices to maintain their artisanal beauty and extend their longevity:

• Hand washing with mild soap and warm water is recommended to preserve the unique glaze characteristics

• Allow pieces to air dry completely

• Avoid sudden temperature changes that may stress the ceramic

• Store pieces where they won't knock against other items

• Safe for microwave use, but avoid extreme temperature transitions

• While dishwasher safe, frequent dishwasher cleaning may gradually dull the glaze's natural luster

Following these care recommendations will help preserve the distinctive character of your Terra Seoul pieces for years to come.

Damage Claims

• Inspect your items upon delivery

• Contact us within 48 hours of delivery if you notice any damage

• Include clear photos of damaged items and packaging

• Upon verification, we'll provide a prepaid return shipping label at no cost to you

• Replacement or refund will be processed once we receive the damaged item

Returns

• We accept returns within 14 days of delivery for unused items in original packaging

• Items must be in their original condition with all packaging materials

• Custom or personalized orders are not eligible for return

• Return shipping costs may apply for non-damage related returns

For detailed information about our return process, eligibility requirements, refund timeline, and specific scenarios, please visit our Return and Refund Policy page.

Note: Our goal is to ensure your complete satisfaction. If you have any concerns about your order, please don't hesitate to contact our customer service team at info@terraseoul.store. We're here to help.

​All content on this website, including images, text, and designs, is the property of Terra Seoul. Any unauthorized use, reproduction, or distribution is prohibited.

​We protect your personal information according to our Privacy Policy. By using our website, you consent to our data collection and use practices.

For any questions or concerns:

• Email: [info@terraseoul.store]

• Response time: Within 24-48 business hours